Tell us about your ideal adventure, and our safari specialists will bring it to life.

Frequently Asked Questions (FAQ)

At Royal Grandeur Tour & Travels, we aim to make your journey planning as seamless as possible. Here are answers to some of the most common questions we receive. If you can’t find what you’re looking for, please don’t hesitate to contact us directly!

Booking Your Journey

How do I book a tour with Royal Grandeur Tour & Travels?

You can book a tour by browsing our website and submitting an inquiry form for a specific tour, or by contacting our safari specialists directly via email at bookings@royalgrandeur.tours or phone at +254 7XX XXX XXX. We will then work with you to create a personalized itinerary and provide a detailed quote.

Is a deposit required to confirm my booking?

Yes, a non-refundable deposit (typically 20-30% of the total tour cost) is required to confirm your booking. The exact amount and due date will be specified in your personalized quote.

When is the final payment due?

The remaining balance of your tour cost is typically due 60 days prior to your tour departure date. If your booking is made within 60 days of departure, the full amount will be due at the time of booking.

Can I customize an existing tour itinerary?

Absolutely! All our itineraries are fully customizable. We specialize in tailor-made experiences. Our specialists will work closely with you to adjust routes, accommodations, activities, and duration to perfectly match your preferences and budget.

What is included in the tour price?

Inclusions vary by tour, but generally cover accommodation, most meals (as specified), park entry fees, game drives, internal flights (if applicable), and professional guiding. Please refer to the “What Your Price Includes” section on each specific tour page for detailed information.

What is typically NOT included in the tour price?

Exclusions generally include international flights, visa fees, travel insurance (mandatory), personal expenses (laundry, souvenirs, premium drinks), and tips/gratuities for guides and staff. Refer to the “Not Included in Your Price” section on each tour page.

Travel Preparation

Do I need a visa for my destination?

Visa requirements vary greatly by your nationality and the countries you plan to visit. It is your sole responsibility to check and obtain all necessary visas well in advance of your departure. We can provide general guidance, but we recommend consulting the embassy or consulate of your destination country.

What are the passport requirements?

Your passport must typically be valid for at least six (6) months beyond your intended departure date from your last destination, and it should have sufficient blank pages (usually 2-4) for visas and entry/exit stamps.

What vaccinations or health precautions are necessary?

Health requirements vary by destination. We strongly advise consulting your doctor or a travel health clinic at least 6-8 weeks before your trip to discuss recommended vaccinations (e.g., Yellow Fever) and malaria prophylaxis.

Is travel insurance mandatory?

Yes, comprehensive travel insurance is a mandatory condition for all bookings with Royal Grandeur Tour & Travels. Your policy must cover personal accident, medical expenses, emergency evacuation, repatriation, cancellation, curtailment, and loss of luggage and personal effects.

What should I pack for a safari?

We recommend light, comfortable, neutral-colored clothing (khakis, greens, browns) for game drives. Include layers for cool mornings/evenings, a wide-brimmed hat, sunglasses, high SPF sun cream, insect repellent, comfortable walking shoes, and a good camera with a zoom lens. A detailed packing list will be provided with your tour documents.

What are the luggage restrictions for internal flights?

For light aircraft transfers to safari camps, strict luggage restrictions apply (typically 15-20kg / 33-44lbs per person in soft-sided bags). Details will be provided for your specific itinerary.

On Safari Experience

What kind of vehicles are used for game drives?

We use comfortable 4×4 safari vehicles (e.g., Land Cruisers or Safari Vans) with pop-up roofs for optimal game viewing and photography. All vehicles are well-maintained and driven by experienced, professional safari guides.

What is a "game drive"?

A game drive is an excursion in a safari vehicle through a national park or wildlife reserve, specifically designed for observing and photographing wild animals in their natural habitat. They typically occur in the early morning and late afternoon when animals are most active.

Are guides provided?

Yes, all our safaris include highly trained, professional English-speaking driver-guides who are experts in wildlife, local culture, and the geography of the regions you visit. Some specialized tours may include additional local guides.

What is the "Big Five"?

The “Big Five” refers to the African lion, leopard, elephant, rhinoceros (black and white), and Cape buffalo. These animals were historically considered the most difficult and dangerous to hunt on foot.

What is the Great Migration?

The Great Migration is the annual movement of millions of wildebeest, zebras, and other grazers across the Serengeti (Tanzania) and Maasai Mara (Kenya) in search of fresh grazing and water. It’s one of the world’s most spectacular wildlife events, often involving dramatic river crossings.

Can I interact with local communities?

Many of our tours include opportunities for respectful cultural interactions with local communities, such as visiting Maasai villages or local markets. These experiences are designed to be authentic and beneficial to the communities.

Health & Safety

Is it safe to travel to [Destination Country]?

We closely monitor the safety and security situation in all our destinations. We only operate in areas deemed safe for tourism. Our guides are trained in first aid and emergency procedures. We advise all travelers to stay informed through their government’s travel advisories.

What measures are in place for health and hygiene?

We work with accommodations and service providers who adhere to strict health and hygiene protocols. Our vehicles are regularly cleaned and sanitized. We also provide recommendations for personal hygiene during your trip.

What if I have dietary restrictions or medical conditions?

Please inform us of any dietary restrictions, allergies, or medical conditions at the time of booking. We will do our utmost to accommodate your needs and inform all relevant suppliers (lodges, airlines, etc.).

What happens in a medical emergency?

In case of a medical emergency, our guides are equipped to provide initial assistance and contact local medical services. Your mandatory travel insurance should cover emergency medical treatment and evacuation.

General Questions

What is Royal Grandeur Tour & Travels' commitment to responsible tourism?

We are deeply committed to responsible tourism. This means minimizing our environmental impact, supporting local communities, respecting local cultures, and contributing to wildlife conservation efforts. You can learn more on our “Responsible Travel & Conservation” page.

How do I provide feedback about my trip?

We welcome your feedback! You can provide feedback directly to your guide during the trip, or contact us via email after your return. We also encourage you to share your experiences on our “Testimonials” page.