Terms of Use & Booking Conditions

Terms of Use & Booking Conditions for Royal Grandeur Tour & Travels

Last Updated: July 5, 2025

Welcome to Royal Grandeur Tour & Travels. These Terms of Use & Booking Conditions (“Terms”) govern your use of our website [Your Website URL Here] (the “Website”) and your relationship with Royal Grandeur Tour & Travels (“we,” “us,” or “our”) when you inquire about, book, or participate in any tour or travel service provided by us.

By accessing or using our Website, inquiring about our services, or booking a tour with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or book any services with us.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Royal Grandeur Tour & Travels. You confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Services Offered

Royal Grandeur Tour & Travels specializes in crafting and arranging premium, tailor-made travel experiences, primarily focusing on safaris, cultural tours, and luxury getaways in East Africa and select international destinations. Our services include, but are not limited to, itinerary planning, accommodation booking, transportation arrangements, activity coordination, and guide services.

3. Booking and Payment

3.1. Inquiry and Quote

All tour inquiries are subject to availability.
Upon receiving your inquiry, we will provide a personalized quote and a proposed itinerary. This quote is valid for a specified period and is subject to change until a deposit is received.

3.2. Deposit Payment

A non-refundable deposit, typically [e.g., 20-30%] of the total tour cost, is required to confirm your booking. The exact deposit amount and due date will be specified in your quote and booking confirmation.
Bookings are not confirmed until the deposit is received by us and you receive a written booking confirmation.

3.3. Final Payment

The remaining balance of your tour cost is due [e.g., 60 days] prior to the tour departure date.
If the booking is made within [e.g., 60 days] of the departure date, the full tour cost is due at the time of booking.
Failure to make timely payments may result in the cancellation of your booking without refund of the deposit.

3.4. Pricing

All prices are quoted in [e.g., USD] unless otherwise specified.
Prices are subject to change due to currency fluctuations, changes in government taxes, park fees, fuel costs, or other unforeseen circumstances. We reserve the right to adjust prices accordingly, even after a booking has been confirmed, though we will endeavor to provide reasonable notice.

4. Cancellation and Refunds (By You)

4.1. Cancellation by the Client

All cancellations must be submitted to Royal Grandeur Tour & Travels in writing (via email).
Cancellation charges will apply as follows, calculated from the date we receive your written cancellation:
- [e.g., 60 days or more] prior to departure: Loss of deposit.
- [e.g., 30-59 days] prior to departure: [e.g., 50%] of the total tour cost.
- [e.g., 15-29 days] prior to departure: [e.g., 75%] of the total tour cost.
- [e.g., 0-14 days] prior to departure: [e.g., 100%] of the total tour cost.
No refunds will be given for unused services, early departures, or no-shows.

4.2. Refunds

Refunds, where applicable, will be processed within [e.g., 30 days] of the cancellation confirmation.
Refunds will be issued via the original payment method, where possible.

5. Changes to Bookings

5.1. Changes by the Client

Requests for changes to confirmed bookings must be submitted in writing.
Changes are subject to availability and may incur an administration fee of [e.g., USD 50] per change, plus any additional costs charged by suppliers (e.g., airlines, hotels).
Changes made within [e.g., 60 days] of departure may be treated as a cancellation and re-booking, subject to the cancellation charges in Section 4.

5.2. Changes or Cancellation by Royal Grandeur Tour & Travels

While we endeavor to operate all tours as advertised, we reserve the right to make changes to the itinerary or cancel a tour due to unforeseen circumstances beyond our control (e.g., political instability, natural disasters, insufficient participant numbers, supplier issues).
If we make a significant change (e.g., change of destination, significant change in departure/return date), you will be offered the choice of:
- Accepting the revised arrangements.
- Transferring your booking to an alternative tour of comparable value.
- Receiving a full refund of all monies paid to us.
We are not responsible for any incidental expenses you may have incurred as a result of your booking, such as visas, vaccinations, or non-refundable flights.

6. Travel Insurance (Mandatory)

It is a mandatory condition of booking that you have comprehensive travel insurance covering personal accident, medical expenses, emergency evacuation, repatriation, cancellation, curtailment, and loss of luggage and personal effects.
You must provide proof of valid travel insurance before your departure. We reserve the right to cancel your booking if satisfactory proof is not provided.

7. Passports, Visas, and Health Requirements

It is your sole responsibility to ensure that you hold a valid passport, all necessary visas, permits, and vaccination certificates required for your chosen itinerary.
We can provide general advice, but we are not responsible for obtaining these documents or for any refusal of entry due to incorrect documentation.
You are responsible for consulting your doctor regarding necessary vaccinations and health precautions for the countries you intend to visit.

8. Client Responsibilities

You must adhere to the instructions of your guide/tour leader and local laws and customs.
You are responsible for your own safety and the safety of your belongings.
Any disruptive or offensive behavior may result in your removal from the tour without refund.
You must inform us of any medical conditions, allergies, or special requirements at the time of booking.

9. Our Rights and Responsibilities

We act as an agent for various third-party suppliers (e.g., airlines, hotels, ground operators). While we exercise due care in selecting reputable suppliers, we are not liable for their acts, omissions, or defaults.
We will provide services with reasonable skill and care.

10. Limitation of Liability

Royal Grandeur Tour & Travels, its employees, agents, and affiliates shall not be liable for any loss, damage, injury, delay, or inconvenience caused by or arising from:
- Acts of God, natural disasters, war, civil unrest, terrorism, or other force majeure events (see Section 11).
- Acts or omissions of third-party suppliers.
- Your failure to comply with these Terms, including but not limited to, not having valid travel insurance, passports, or visas.
- Any independent activities you undertake not part of the confirmed itinerary.
Our maximum liability for any claim arising from a booking will be limited to the total amount paid by you for the tour, excluding any non-refundable deposits or fees.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, war, civil unrest, acts of terrorism, strikes, epidemics, pandemics, government restrictions, natural disasters, or adverse weather conditions.
In such events, we will endeavor to provide alternative arrangements or a credit for future travel, but refunds will be subject to the policies of our suppliers and any non-recoverable costs incurred by us.

12. Complaints and Dispute Resolution

If you have a complaint during your tour, you must inform your guide or our local representative immediately so that they can attempt to resolve the issue.
If the issue cannot be resolved locally, you must submit your complaint in writing to us within [e.g., 30 days] of your return.
We will investigate your complaint and respond within [e.g., 30 days]. We aim to resolve all disputes amicably.

13. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Royal Grandeur Tour & Travels or its content suppliers and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Country, e.g., Nigeria].
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of [Your Country, e.g., Nigeria].

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The “Last Updated” date at the top of this page will indicate when changes were made.
Your continued use of our Website or services after any changes constitutes your acceptance of the revised Terms.